If you’ve forgotten your password, you have to pick the latter option to erase everything. The former will keep all of your personal files but it requires you to provide current admin password later on. You’ll see two option: “ Keep my files” and “ Remove everything“. On the next screen, click the Reset this PC button. Windows 10 will reboot and ask you to select an option. If you can at least reach the login screen, click on Power icon on lower right corner, then hold down the SHIFT key and then select Restart. How to Reset Windows 10 Laptop, PC or Tablet without Logging in Can’t log in to Windows 10 as the user profile failed the logon or you forgot the admin password? How can I do a factory reset without logging in? Here’s a step-by-step walkthrough on resetting Windows 10 laptop, PC or tablet without logging in.
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